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Customer Service

Please find answers to commonly asked questions below. For any further enquiries please visit our Contact Us page.

THE COVID-19 CRISIS

Please know that we continue to serve our customers during these troubled times. Our phone lines remain open 5 days a week, our Online Shop at www.leron.com is open 24/7 and UPS is delivering shipments to customers daily.

Léron survived World War I, the Great Depression, the Second World War and 9/11 and, God willing, we will survive this, too.

 

PAYMENTS & DEPOSITS 

For in-stock items, your credit card will be charged the full amount upon shipment, tax and shipping included.  For custom orders, your credit card will be charged a 50% deposit in advance, with the balance charged upon shipment, including tax and shipping.

 

SHIPPING / DELIVERY 

At Léron, our aim is to deliver your purchase as quickly and economically as possible. In stock items ship within 7 days. For custom-made items, delivery times vary. Please refer to individual item descriptions. The exact shipping and handling rate for your order will be calculated and displayed at Checkout.

 

RETURN POLICY 

At Léron, we believe in the quality of our product and we do our best to make sure you are satisfied with your purchase. Our shipments are carefully inspected, but in the event you are not satisfied with your purchase, simply call us at 212.753.6700.

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Custom or bespoke items, and items which have been used in any way.

Additional non-returnable items:
Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@leroninc.com.

 

Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@leroninc.com and send your item to: Leron, Inc., The Silks Building, 37-24 24th St, Suite 117, Long Island City, NY 11101

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping your return
To return your product, you should mail your product to: Leron, Inc., 140 Elm Street, New Canaan, CT 06840.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PRIVACY POLICY 

You can view our Privacy Policy here

 

T&Cs

You can view our Terms & Conditions here